Western Nevada Community College has developed a new 30-credit certificate of achievement program in customer service, with classes being offered this summer at the Fallon campuses and through interactive video online.
Interactive video classes offer two-way audio and video from the Fallon campus to Carson City, Douglas, Fernley, Lovelock, Smith Valley and Yerington at the regularly scheduled times.
The customer-service program is designed to develop vital skills for success by emphasizing effective communication, problem solving and customer satisfaction. Structured in a modular format, students who choose four, eight, or all 12 credits of the specialized customer service classes will receive certificates of completion which document their progress and provide proof of job skills. The new classes can be also applied to other WNCC business degrees.
Upcoming one-credit classes:
• Resolving Customer Complaints (BUS 118B, call #23322, Sec. F01) is offered 9 a.m.-1 p.m. June 19-22. The class will cover the importance of recognizing, resolving, and preventing guest complaints. It will focus on the development of constructive techniques to interact with complaining customers.
• Work Time Management Goal Setting (BUS 115B, call #26446, Sec. F01) will be available 1:30 p.m.-5:30 p.m. June 19-22. This class will focus on the evaluation and development of effective time management methods and goal setting techniques for career success.
• Decision Making Conflict Resolution (BUS 119B, call #20233, Sec. F01) will be noon-4 p.m. June 12-15. It will cover the evaluation and development of decision-making procedures, conflict resolution techniques, and stress reduction strategies for career success.
Classes will be taught by business professor Irene Joanette-Gallio, M.Ed., who has been at Western for more than 20 years.
Cost for each class is $57.75. A full class schedule is at www.wncc.edu. For more information, call 423-7565.
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