(Nevada Appeal News Service) - A cut in fiber-optic cable knocked out Internet and business network service on Wednesday to thousands of customers from the Los Angeles area to Oregon, including businesses at Lake Tahoe and Truckee.
San Antonio-based New Edge Network reported the source of the outage came from a cut fiber-optic transmission cable near Richmond, Calif. The outage happened at about 3 p.m. and the service was not restored at press time. The Tahoe Daily Tribune in South Lake Tahoe is a member of New Edge, a division of Earthlink.
A technical support operator for the company did not know if the fiber-optic cable was intentionally or accidentally cut. The operator said the outage was widespread along the West Coast, affecting customers in Truckee, Sacramento, Sunnyvale, Los Angeles, Chico, Roseville, Stockton, and Roseburg, Ore.
According to the company Web site, New Edge Network is the largest office-based DSL provider in the United States with more than 117,000 business-related customers. The company specializes in computer-based networks, including high-speed Internet services.