The COVID-19 pandemic truly shook up our worlds, especially that of the healthcare industry. As a result, and to fully embrace its mission of enhancing the health and well-being of those it serves, Carson Tahoe Health is creating a Patient/Caregiver Partnership Council to garner thoughtful and constructive input from its community. “At Carson Tahoe Health, we believe listening to understand is vital to healing,” says Kitty McKay, Carson Tahoe Health patient experience director. “Bringing in the voices of those we serve will help our teams be more proactive in addressing the community’s needs.” The council meetings will consist of patients, caregivers, and staff members who will meet on a bi-monthly basis. Each meeting will be small enough to be held in person and socially distanced. Discussion will be guided by topics related to the patient experience and ongoing improvements at Carson Tahoe. The patient experience begins the moment someone chooses Carson Tahoe, whether it be to schedule an appointment, their hospital stay, or their lab draw. “We’re committed to providing a forum where community partners help to inform our work, so that we can continue to provide compassionate, quality, and patient-centered care, especially during these changing times,” McKay said. “If you are interested in enhancing the care experience for all patients and their loved ones, and are able to communicate collaboratively, we’d love to hear from you!” To learn more about becoming a member and submit an application online, please visit CarsonTahoe.com/PartnershipCouncil. The deadline to apply is May 28. Should you have any questions about the process, contact (775) 445-5148 or partnershipcouncil@carsontahoe.org. Those who cannot commit to a bi-monthly in-person meeting may apply to be a part of Carson Tahoe’s virtual focus group, where feedback is welcomed via email survey several times a year.
