Internet outage to keep Nevada DMV closed Saturday

The Nevada Department of Motor Vehicles offices in Las Vegas and Reno will be closed Saturday, October 15, following an outage caused by extensive damage to a fiber optic cable in Northern Nevada.

Repairs on the cable are continuing this evening.  However, DMV offices will remain closed Saturday even if repairs are completed.  The Department must test its systems before reopening or restoring online services.

All State of Nevada websites went offline following the cable damage late Thursday. Additionally, DMV offices statewide, kiosks and emissions testing stations were left unable to process transactions. All DMV offices were closed Friday. 

“We know this is an inconvenience for many people. We’ll be working closely with our customers to ensure everyone who had an appointment Friday will be served,” said DMV Director Julie Butler.

Customers who had an appointment for general DMV services such as a driver’s license or vehicle registration may come into the DMV offices on a walk-in basis from 8 a.m. to 2 p.m. this coming week. Customers should bring proof of their appointment such as the text message or an email printout.

The walk-in services are limited to customers at the Carson City, Henderson, Las Vegas and Reno locations who had an appointment for Friday, October 14. The DMV will also continue to offer walk-in services for new residents who need a Nevada ID to be able to vote in the upcoming general election.

Customers with drive test appointments will contacted by their local office to reschedule their driving skills tests.

The DMV offices in Henderson, Las Vegas and Reno each serve about 900 customers per day.

For the latest on the outage, see the Nevada Department of Administration on Twitter.  For DMV-specific information, visit us on Facebook and Twitter.