The Carson City Public Safety Emergency Communications Center.
Mission Critical Partners, a firm based in Pennsylvania, announced in a Aug. 22 press release that Carson City selected it to support a new communications project at the Carson City Sheriff’s Office.
According to the release, the project “will result in the implementation of new computer-aided dispatch (CAD), records management systems (RMS) and jail management systems (JMS) used by the sheriff’s office, which provides 911 and law-enforcement services and maintains the county jail.”
“MCP has a long history of helping clients successfully implement cutting-edge technology solutions, and we’re honored that Carson City turned to us to guide this effort,” said Darrin Reilly, MCP’s president and chief executive officer.
According to the firm, the project aims to replace aging systems with modern systems that will streamline processes and be more efficient. MCP’s support will focus on documenting each system’s current state; developing technical specifications and request for proposals (RFP) documents for each system; and providing subject matter expertise to assist in the evaluation of vendor proposals.
MCP has finalized an analysis of CAD, RMS and JMS data provided by the CCSO, according to the release. Key needs include CAD mapping functionality that enables 911 telecommunicators to visualize the location of field responders; the ability to perform warrant queries as well as vehicle registration and criminal history checks; the transport of RMS data like arrest reports into the JMS for case initiation; a mobile CAD capability that enables updates to be sent to field responders after the initial dispatch and supports field-based reporting; ability to automatically capture and update mug shots and demographic and biometric information when arrestees are processed versus the current manual process; ability to capture and update prisoner health records, including mental-health records, in the JMS without using a third party; and enhanced ability of supervisors to query the RMS to determine the status of cases, among other needs.
The project phase began in April and is expected to be completed by the end of the first quarter 2024.
“We’re so thankful that we’re working with MCP,” said Sheriff Ken Furlong. “The RFP process is critical and complex, and we really appreciate their expertise.”
For information about MCP, visit www.MissionCriticalPartners.com.