Fallon general surgeon Dr. Lisa Rasmussen received recognition from her employer, Banner Medical Group (BMG), for outstanding customer experience provided to patients in the most recent quarter.
Rasmussen works at Banner Health Clinic specializing in general surgery, and practices at Banner Churchill Community Hospital (BCCH). She joined BMG in 2014. Recently she helped create a program to streamline the process for patients and providers when a patient needs a screening colonoscopy. In addition to colonoscopy, Rasmussen specializes in general and vascular surgery, colon and rectal surgery, breast surgery, wound care, endoscopy, advanced laparoscopy, carotid surgery and venous disease.
“Dr. Rasmussen has been so engaged in the hospital and community. This award is no surprise to me as Dr. Rasmussen is all about caring for her surgery patients and being there for them from start to finish,” said Jill Thorvald, practice manager for BMG in Fallon and Fernley.
The organization presents BMG Best Awards each quarter.
Banner Churchill Community Hospital recognized two employees for excellent performance with the first DAISY and Silver TOGA awards earlier this month.
The DAISY Award is a nationwide program that rewards and celebrates the extraordinary clinical skill and compassionate care given by nurses every day. DAISY Award honorees show excellence through their clinical expertise and extraordinary compassionate care, which leads to a remarkable experience for patients. They are recognized by colleagues, patients and family as outstanding role models for nurses.
Linda Mable, a registered nurse in the intensive care unit, received the first DAISY Award at Banner Churchill. She was selected by her nursing peers based on an anonymous nomination. Her nominator commended Mable’s incredible display of compassion and advocating for a patient in making treatment decisions.
The Silver TOGA is a Token of Great Appreciation named in recognition of Nevada being the Silver State. The award recognizes outstanding associates at Banner Churchill. TOGA honorees have shown outstanding individual achievement, contribution or innovation in their job performance. Their impact is considerable and often extends beyond their department.
The first Silver TOGA award at Banner Churchill went to plant mechanic Martin Keeney from plant operations. He was anonymously selected by his peers and by the Shared Leadership Committee. Keeney gladly volunteered to cover for two co-workers to attend to family emergencies. He worked much longer than anticipated, more than 17 hours, to complete a repair that prevented an interruption of patient care. “He is known to possess ownership of his role and takes on multiple responsibilities. He does whatever is possible to ensure success of all projects,” his nomination stated.
“Banner Churchill Community Hospital congratulates Linda and Martin for being recognized with these awards,” said CEO Hoyt Skabelund. “We depend on outstanding commitment from these two and their colleagues to help us deliver our mission to make a difference in people’s lives through excellent patient care.”
Community members also can recognize an employee by going online to complete the form and submitting it to the hospital.