Network instability disrupts services in Churchill County

CC Communications has recently experienced network instability reports General Manager Mark Feest.

Feest said the instability has caused degraded service primary affecting VoIP calls, online meeting apps such as Zoom, MS Teams and Google Meet and online gaming. He added this is the result of latency outside the required parameters for those services.

“Troubleshooting strategies have thereafter resulted in temporary outages,” Feest said in a media release. “CC Communications shares your frustration, and I want to assure you that we are using all available resources to return the network to a stable state where all the applications you use will work as designed. Issues have been resolved for many customers, however, it is taking time to work through each one.”

Feest said CC Communications understands the impact this service interruption may have on customers’ lives.

According to Feest, CC Communications has been working on this issue continuously since the company started seeing degraded service due to packet loss and latency.

“We have engaged all equipment vendors to help in diagnosing the issue, as well as multiple external consultants not affiliated with the hardware and software network elements,” Feest said. “We requested plans to fix the issues from two independent network experts. Their recommendations were nearly identical, and we are implementing those recommendations and monitoring the results at this moment.”

Feest want to assure customers CC Communications is  working diligently to resolve the network issues. He also said CC Communications will implement required changes to ensure this problem cannot reoccur.

At present, Feest said internet speeds are meeting or exceeding expectations, while the latency issues will continue for some customers. He said this results in buffered Internet traffic flowing to near expectations, but at times VoIP, POS devices and live streaming (some gaming and all video calls) can be severely degraded.

“We understand and appreciate your frustration, and we are doing all we can to get to the bottom of this,” Feest said. “No known changes were made to the network elements prior to the start of these issues, and we, along with vendors and consultants have worked continuously to resolve this matter since it started.”

Feest said at this time this issue has been isolated and a resolution plan implemented. “We will keep you informed as we continue to work to resolve this matter,” he said.